How to close a Telkom Cellphone Contract

Telkom customers who want to cancel a service can call 081 180 for mobile or 10210 for fixed-line.

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Telkom customers wishing to cancel their cellular contact can expect to pay the remaining value of their contract plus a R809 cancellation fee. Telkom does not allow for devices to be returned. The termination of the contract aligns with the 30-day notice period.

The final bill will take an additional 30 days to accommodate for any out-of-bundle usage which may occur during the notice period which cannot be accounted for in advance when the termination fees are calculated

Documents Required

  • A scanned copy of your ID or Passport for foreign nationals.
  • A written request for cancellation.
  • If you are cancelling on behalf of a deceased person, you will have to also provide a copy of their death certificate.